Question 1

How quickly can you fix my damaged panels?

Accepted Answer

We understand that damaged panels are both an eyesore and a security concern. In most cases, we can repair or replace damaged panels within 24-48 hours of your call.  For emergency situations where the damage compromises the security or functionality of your garage door, we offer same-day service. Our technicians arrive with a fully stocked truck containing the most common panel types and sizes, allowing us to complete many repairs in a single visit.  If your specific panel needs to be ordered, we'll provide a temporary solution to ensure your garage remains secure while we wait for the replacement parts. Most special orders arrive within 3-5 business days.  Contact us today for a free assessment of your damaged panels. We'll provide an honest evaluation and transparent pricing before any work begins.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Damaged panels can result from various causes, and understanding the root cause helps prevent future damage:  Accidental Impact: The most common cause is vehicle impact - backing into or bumping the door with a car. Even minor impacts can cause dents or cracks that worsen over time.  Weather Damage: Severe storms, hail, and flying debris can dent or puncture panels. In our area, summer storms and occasional severe weather events are the primary culprits.  Age and Wear: Over time, panels naturally deteriorate. Metal panels may rust, wood panels can warp or rot, and the structural integrity weakens with years of use.  Spring Failure: When garage door springs break, the sudden release of tension can cause the door to fall rapidly, damaging panels in the process.  Poor Maintenance: Lack of regular lubrication and maintenance causes increased stress on panels during operation, leading to premature wear and cracking.  Settling Foundation: As homes settle over time, the garage door opening can shift, causing the door to bind and panels to twist or crack.  Regular maintenance and prompt attention to minor issues can prevent many panel problems. Our annual maintenance service includes a thorough inspection that catches potential issues before they become costly repairs.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home, and we want to make it accessible for every homeowner. We offer several financing options to fit your budget:  0% Interest Financing: Qualified customers can enjoy 0% interest for 12-18 months on approved credit. This allows you to spread the cost of your new wood door over time without paying extra.  Low Monthly Payment Plans: We partner with trusted financing providers to offer affordable monthly payment options. Many customers are surprised to find they can get a beautiful new wood garage door for less than $100/month.  No Money Down: Get your new door installed today with no upfront payment required for qualified buyers.  Senior & Military Discounts: We're proud to offer additional discounts for seniors and active/retired military members.  Our wood garage doors range from $1,500 to $5,000+ depending on the style, size, and features. During your free consultation, we'll discuss all available options and help you find the perfect door within your budget.  The application process is quick and easy - most customers receive approval within minutes. Contact us today to discuss your financing options and schedule your free estimate.

Question 4

What is included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service is designed to keep your garage door operating safely and smoothly for years to come. Here's what's included:  Complete Safety Inspection: We test all safety features including auto-reverse sensors, manual release, and force settings to ensure your door meets current safety standards.  Lubrication: All moving parts including springs, hinges, rollers, and tracks receive professional-grade lubrication for smooth, quiet operation.  Balance Testing: We test and adjust the door balance to prevent premature wear on springs and opener.  Hardware Inspection: Every bolt, bracket, and fastener is checked and tightened as needed.  Track Alignment: Misaligned tracks cause binding and premature wear - we ensure perfect alignment.  Weather Seal Check: We inspect and recommend replacement of worn weather stripping to keep out drafts and pests.  Opener Assessment: Your garage door opener is tested for proper operation and safety compliance.  Written Report: You'll receive a detailed report of our findings and any recommended repairs.  Our maintenance service takes about 30-45 minutes and is recommended annually. Regular maintenance can extend the life of your garage door by 5-10 years and helps prevent costly emergency repairs.

Question 5

How long does a typical garage door installation take?

Accepted Answer

Most residential garage door installations are completed in 4-6 hours, allowing you to enjoy your new door the same day. Here's what to expect:  Pre-Installation (30 min): Our team arrives, protects your floors and belongings, and prepares the workspace.  Removal (1-2 hours): The old door and hardware are carefully removed and disposed of.  Installation (2-3 hours): Your new door is precisely installed, balanced, and adjusted for optimal performance.  Opener Setup (30-60 min): If included, your new opener is installed and programmed.  Final Testing (30 min): We thoroughly test all features, demonstrate operation, and ensure your complete satisfaction.  Complex installations or custom doors may take longer. Commercial installations typically require 1-2 days depending on the size and complexity.  We always provide a time estimate during your consultation and respect your schedule. Our technicians clean up completely, leaving your garage spotless.

Question 6

What brands of garage doors do you install and repair?

Accepted Answer

We're proud to work with all major garage door brands and can install or repair virtually any door on the market:  Premium Brands: Clopay, Amarr, Wayne Dalton, CHI Overhead Doors Opener Brands: LiftMaster, Chamberlain, Genie, Craftsman  Our technicians are factory-trained on these major brands, ensuring expert installation and repair. We also service older and discontinued models - parts availability may vary, but we can often find solutions for even vintage doors.  For new installations, we typically recommend Clopay and Amarr for their quality, durability, and excellent warranty programs. However, we'll work with your preferences and budget to find the perfect solution.  Not sure what brand you have? No problem - send us a photo or schedule a free inspection and we'll identify your door and provide appropriate service recommendations.

Question 7

Do you offer emergency garage door repair services?

Accepted Answer

Absolutely! We understand that garage door emergencies don't follow a 9-5 schedule. That's why we offer 24/7 emergency repair services:  Quick Response: We aim to arrive within 2 hours for emergency calls in our primary service area.  Fully Equipped: Our emergency technicians carry a complete inventory of common parts for immediate repairs.  No Extra Fees: Unlike many competitors, we don't charge premium rates for evening or weekend emergency calls.  Security First: If repairs can't be completed immediately, we'll secure your garage to protect your home until parts arrive.  Common emergencies we handle: - Broken springs (the most common emergency) - Door off track - Damaged panels compromising security - Opener failure - Cable breaks - Storm damage  For emergencies, call (980) 600-2382 - our answering service will dispatch a technician immediately. For non-urgent issues, you can also request service through our website.

Question 8

What is your warranty policy?

Accepted Answer

We stand behind our work with one of the best warranty programs in the industry:  Parts Warranty: All parts we install come with manufacturer warranties, typically ranging from 1-10 years depending on the component.  Labor Warranty: We provide a 5-year labor warranty on all installation and repair work - one of the longest in the industry.  Lifetime Spring Warranty: Springs we install are covered for life against breakage (labor charges may apply for replacement).  Satisfaction Guarantee: If you're not completely satisfied with our service, we'll make it right - guaranteed.  What's covered: - Material defects in doors, springs, and hardware - Installation workmanship issues - Opener malfunctions within warranty period  What's not covered: - Normal wear and tear - Damage from accidents, abuse, or natural disasters - Modifications made by others - Cosmetic issues not affecting function  Keep your receipt and warranty documentation in a safe place. If you ever need warranty service, simply call us with your invoice number and we'll take care of the rest. We maintain records of all our work for easy reference.

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